HOP Vietnamese Privacy Policy

 

HOP Vietnamese is a London based grab & go serving Hanoi street food to hungry people in the square mile, founded by Paul Hopper. Here at HOP Vietnamese we take your privacy seriously. This Privacy Policy explains how we use information we collect from you when you use our site. We have put in place a number of physical, electronic, and managerial safeguarding procedures to secure the information we collect online. We keep our Privacy Policy under regular review. Any updates will be posted on this web page and, where appropriate, notified to you by email. This Privacy Policy was last updated on 18th May 2018. If you have privacy questions which are not answered by this Privacy Policy or any other queries about how we use your information, please contact us at info@hopvietnamese.com.

 

Contents

  1. What information do we collect about you and what do we do with it?
  2. Third parties we trust
  3. Do we share the information about you?
  4. Access to your information
  5. Cookies
  6. Data protection notice
  7. Changes to our privacy policy
  8. Our details

 

1. What information do we collect about you and what do we do with it?

We collect email addresses, names and (optional) company name when you sign up to our online database the HOP Club. We ask individuals to positively opt-in in order to send regular marketing communications, news of special offers and discounts, info on new store openings and anything else we think that HOP fans might be interested in. We have a separate unticked opt-in box for this, prominently displayed on the Hop Club page. We collect optional company names to be able to fulfil local marketing initiatives with corporate offers and communications. You may unsubscribe at any time.

 

There is often the opportunity to leave your email address and business cards within our shops in order to be submitted into prize draws. This is completely voluntary and you will receive a link to positively opt into to our database. This database is segmented based on the shop you have visited. We will occasionally email you regarding the brand as a whole as opposed to the localised shop under the rules of ‘legitimate interest’.

 

We use Google Analytics to automatically collect information about visitor behaviour on our website. This can include: your IP address, browser type, domain names, access times and referring website addresses. This is used to inform statistical data about our users’ browsing actions and patterns and does not identify any individual. This information allows us to improve our site and to deliver a better and more personalised service. This data may be used to deliver customised content and targeted advertising to customers whose behaviour indicates that they are interested in a particular subject area.

 

 

2. Third parties we trust

We utilise the services of third-party provider software to provide services to you and that can involve the sharing of some of your information which may be hosted on third-party servers outside the UK. Please visit the third parties mentioned below for their GDPR statement and data useage. A list of third-party services that we use are:

 

 

We have vetted the security of these services as being of good quality. We encourage you to read the privacy statements of these companies on their websites. If you do not wish your details to be shared in this capacity, you must tell us at the time of booking with us.

 

3. Do we share the information about you?

HOP Vietnamese does not sell, rent or lease its customer lists to third parties. We will only disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform HOP Vietnamese or the site; (b) protect and defend the rights or property of HOP Vietnamese; and, (c) act under exigent circumstances to protect the personal safety of users of HOP Vietnamese or the public.

 

 

4. Access to your information

HOP Vietnamese does not use or disclose any personal information without your explicit consent. You may, at any time, request to see, or request changes to, the information that we hold on you by calling us on 02036175288 to speak to Paul, however formal identification may be required.

 

5. Cookies

We use a number of different cookies on our site. A cookie is information saved by your web browser.  If you would like to find out more about what cookies we use or to update your settings, please visit our Cookies Policy.

  

6. Data Protection Notice

The purpose of this statement is to set out how we use personal information we may obtain about you. By using the www.hopvietnamese.com website you consent to the data practices outlined below.

For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example, automatically selecting products or services, which we think will interest you from the information we have.

We will contact you to provide you with our newsletter if you have opted-in to receive it. We will always provide you with the option of un-subscribing within each newsletter sent or you can unsubscribe by contacting us.

We will contact you to administer any prize draws or competitions you may enter.

We endeavour to take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.

 

7. Changes to our Privacy Policy

We keep our Privacy Policy under regular review and we will place any updates on this web page. This Privacy Policy was last updated on 18th May 2018.

 

8. Our details

If you have privacy questions which are not answered by this Privacy Policy or any other queries about how we use your information, please contact us:

 

PAUL HOPPER

HOP Vietnamese

2 Finsbury Avenue Square

Broadgate

London, Greater London  EC2M 2PA

United Kingdom

 

info@hopvietnamese.com

02036175288